Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel

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Publication details: Cincinnati, OH. : Thomson/South-Western, 2004Description: x, 310 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HF5415.52.S734 (Browse shelf(Opens below))		1	Available		00001471136

'American Marketing Association'

Includes bibliographical references (p. 298-303) and index

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