Managing the customer experience : turning customers into advocates / Shaun Smith and Joe Wheeler

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Publication details: London : Financial Times Prentice Hall, 2002Description: xvi, 254 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ	PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ PILIH SIMPAN-P. HOSPITAL CANSELOR TUANKU MUHRIZ	-	HF5415.5.S659m 2002 9HUKM (Browse shelf(Opens below))		1	Available		00001524935

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