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	1.	No cover image available An analysis of perceived service quality in the road transport department of Malaysia / by Sharifuddin Zainuddin. by Sharifuddin Zainuddin Publication details: Pittsburgh : University of Pittsburgh, 1997 Dissertation note: Thesis (Ph.D.) - University of Pittsburgh, 1997. Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.S52 1997 tesis. Place hold
	2.	No cover image available Public sector service quality [article] : an empirical study in the road transport department of Malaysia / by Sharifuddin Zainuddin by Sharifuddin Zainuddin Institut Tadbiran Awam Negara Publication details: Kuala Lumpur : National Institute of Public Administration, 1999 In: INTAN management journal [article] jil.4 bil. 1 (1998/1999), p.70-92 Availability: No items available.

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