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	1.	Integrating service strategy in the manufacturing company / Herve Mathe and Roy D. Shapiro by Mathe, Herve Shapiro, Roy D Publication details: London : Chapman & Hall, 1993 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9980.5.M384. Place hold
	2.	Management science/operations research : cases and readings / James S. Dyer, Roy D. Shapiro. by Shapiro, Roy D Dyer, James S Publication details: New York : John Wiley & Sons, 1982 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: T56.M265. PERPUSTAKAAN TUN SERI LANANG (1)Call number: T56.M265 n.2. Place hold

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