The Service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters

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Publication details: New York : Plume, 1990Description: 584 p. : ill. ; 23 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HF5415.5.Z46 1990 (Browse shelf(Opens below))		1	Available		00000722789

The Service Edge previously appeared in an NAL Books edition, 1989

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