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	1.	Management of service operations text, cases, and readings W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff by Sasser, W. Earl [author] Olsen, Richard Paul Wyckoff, D. Daryl Harvard University. Graduate School of Business Administration Publication details: Boston : Allyn and Bacon, 1978 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9981.5.S27. Place hold
	2.	Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W. L. Hart. by Heskett, James L Sasser, W. Earl Hart, Christopher Publication details: New York : The Free Press, 1990 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.H4219, ... Place hold

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