Retaining expert knowledge : what to keep in an age of information overload / Peggy Salvatore.

Includes bibliographical references and index.

The out-flow of corporate knowledge -- The largest generation leaves a gap -- Prioritize your corporate assets -- Succession planning with your SMEs -- Special section : succession planning for family-owned businesses -- The experts discernment -- Knowledge management in the age of exponential technological advances -- Collection, storage and delivery challenges for capturing expertise -- Creating a tech plan for capturing expertise -- The benefits of terrific technology -- Assessing future learning needs in an age of industrial dislocation -- The nature of expertise and the art of managing experts -- The nature of expertise -- Knowledge capture using experts within the proven addie framework -- Managing the 10 types of experts -- Tips, tools and checklists for wrangling experts -- Experts of the future.