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	1.	Service quality : new directions in theory and practice / editors; Roland T. Rust, Richard L. Oliver by Rust, roland T Oliver, Richard L Publication details: Thousand Oaks : Sage Publications, 1994 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.S468. Place hold
	2.	Customer equity management / Roland T. Rust, Katherine N. Lemon, Das Narayandas by Rust,Roland T Lemon, Katherine N. (Katherine Newell) Narayandas, Das Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, 2005 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.527.R87, ... Place hold

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