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	1.	Communicating professionally : a how-to-do-it manual for library applications / Catherine Sheldrick Ross, Patricia Dewdney. by Ross, Catherine Sheldrick Dewdney, Patricia Series: Edition: 2nd ed. Publication details: London : Library Association Publishing, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z678.R66 1998. Place hold
	2.	Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney by Ross, Catherine Sheldrick Nilsen, Kirsti Dewdney, Patricia Series: How-to-do-it manuals for libraries ; no. 117 Publication details: London : Neal-Schuman Publishers, 2002 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.R64 2002. PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.R64 ruj. Place hold
	3.	Communicating professionally : a how-to-do-it manual / Catherine Sheldrick Ross & Kirsti Nilsen. by Ross, Catherine Sheldrick [author.] Nilsen, Kirsti [author.] Series: How-to-do-it manuals for librarians ; no. 58. Edition: Third edition. Publisher: Chicago : Neal-Schuman, an imprint of the American Library Association, [2013] Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: Z665 .R823c 2013 9HUKM. PERPUSTAKAAN PRAKLINIKAL (1)Call number: Z665.R823c 2013 9HUKMPRA. Place hold

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