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	1.	Design and management of service process / Rohit Ramaswamy by Ramaswamy, Rohit Series: Engineering process improvement series Publication details: Reading, Mass. : Addison-Wesley, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.R35. Place hold
	2.	Improving testing : applying process tools and techniques to assure quality / edited by Cheryl L. Wild, Rohit Ramaswamy by Wild, Cheryl L Ramaswamy, Rohit, 1960- Publication details: New York : Lawrence Erlbaum Associates, 2008 Online resources: Table of contents only Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9999.T452I487. Place hold

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