Measuring leadership development : quantify your program's impact and ROI on organizational performance / Jack Phillips, Patricia Pulliam Phillips, and Rebecca L. Ray.
Publication details: New York : McGraw-Hill, 2012.Description: xii, 335 p. : ill. ; 24 cmISBN:- 9780071781206 (alk. paper)
- 007178120X (alk. paper)
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | - | HD57.7.P494 (Browse shelf(Opens below)) | 1 | Available | 00002102537 |
Includes bibliographical references and index.
Leadership development has never been more critical -- Failure and success of leadership development -- Leadership development and the ROI methodology -- Business alignment and preparation for ROI -- Data collection issues -- Isolating the effects of the program : tackling the attribution issue -- Converting data to money -- Leadership development costs and ROI -- Measuring intangibles -- Communicating and using evaluation data -- Taking a sensible approach to ROI -- Case study : ROI in business coaching (Nations Hotel Corporation) -- Case study : measuring ROI in leadership development (Global Car Rental) -- Case study : measuring ROI in leadership development (Linear Network Systems).
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