Delivering knock your socks off service / Performance Research Associates.

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Publication details: New York, NY : American Management Association, 2012.Edition: 5th updated and rev. edDescription: xiii, 226 p. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HF5415.5.A538 2012 (Browse shelf(Opens below))		1	Available		00002071028
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HF5415.5.A538 2012 (Browse shelf(Opens below))	n.2	1	Available		00002071331

'20th anniversary edition.'

Rev ed. of : Delivering knock your socks off service / Kristin Anderson, Ron Zemke.

Includes bibliographical references and index.

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