Wired and dangerous : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson

By:

Bell, Chip R

Contributor(s):

Patterson, John R. (John Rice), 1951-

Publication details: San Francisco : Berrett-Koehler Publishers, 2011.Description: vii, 248 p. : ill. ; 22 cmISBN:

9781605099750 (pbk.)
1605099759 (pbk. )

Subject(s):

Summary: Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews.

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HF5415.5.B459 (Browse shelf(Opens below))		1	Available		00002071006

Includes bibliographical references (p. 233-235) and index.

Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews.

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Wired and dangerous : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson

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