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	1.	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Publication details: New York : Free Press, 1990 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.Z45. Place hold
	2.	Techno-ready marketing : how and why your customers adopt technology / A. Parasuraman and Charles L. Colby. by Parasuraman, A Colby, Charles L, 1956- Publication details: New York : Free Press, 2001 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD45.P373. Place hold
	3.	Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman. by Berry, Leonard L, 1942- Parasuraman, A Publication details: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1991 Online resources: Contributor biographical information Publisher description Availability: No items available.

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