Ripple effect [electronic resource] : how empowered involvement drives word of mouth / by Martin Oetting.
By: Contributor(s): Publication details: Wiesbaden : Gabler Verlag / Springer Fachmedien Wiesbaden GmbH, Wiesbaden, 2009.Description: xviii, 151 pages : illustrations, digitalISBN:- 9783834983725
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