Communication skills for dental health care providers [electronic resource] / Lance Brendan Young, Cynthia Rozek O'Toole, Bianca Wolf.

Includes bibliographical references and index.

Communication skills for dental health care providers -- Contents -- Preface -- About the Authors -- Part I: Communication Fundamentals -- Chapter 1. Understanding Communication -- Chapter 2. Preparing for Patient Communication -- Chapter 3. Developing Cultural Competence -- Part II: Interaction Skills -- Chapter 4. Enhancing Listening Skills -- Chapter 5. Improving Verbal Skills -- Chapter 6. Refining Nonverbal Communication Skills -- Part III: Communication During the Appointment -- Chapter 7. Initiating and Interviewing -- Chapter 8. Interacting During and After Procedures -- Chapter 9. Presenting Treatment Plans -- Part IV: Communication Challenges -- Chapter 10. Managing Life Span Challenges -- Chapter 11. Managing Hearing and Speaking Challenges -- Chapter 12. Managing Stigma Challenges -- Index.