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	1.	Service management : strategy and leadership in service business / Richard Normann by Normann, Richard Edition: 3rd ed. Publication details: Chichester : John Wiley & Sons Ltd, 2000 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HD9980.5.N67 2000 9HUKM. Place hold
	2.	Reframing business : when the map changes the landscape / Richard Normann. by Normann, Richard, 1943- Publication details: Chichester : John Wiley & Sons, 2001 Online resources: Table of Contents Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD30.28.N673. Place hold

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