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	1.	Learning organization in Malaysian university libraries : an exploration / Norliya Ahmad Kassim. by Norliya Ahmad Kassim Publication details: University Publication Centre (UPENA) : Shah Alam, 2010 Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: HD58.82.N645 8. Place hold
	2.	Performance measurement of an academic library / Norliya Ahmad Kassim. by Norliya Ahmad Kassim Publication details: Shah Alam : Pusat Penerbitan Universiti (UPENA), 2011 Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: Z675.U5N97 8. PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z675.N841p 2011 9. Place hold
	3.	No cover image available Assessing customer satisfaction on library services and activities in creating a learning environment [article] / Dr. Norliya Ahmad Kassim, Khasiah Zakaria, Haslinda Mohamed. by Norliya Ahmad Kassim Availability: No items available.
	4.	No cover image available The relationship between library's initiatives planning and return on investment (ROI) in e-book collection building [article] / Che Zainab Hj Abdullah & Norliya Ahmad Kassim. by Che Zainab Hj Abdullah Norliya Ahmad Kassim In: Seminar Kebangsaan Pustakawan Malaysia (2013 : Melaka). Transformasi perpustakaan dan perubahan budaya: peranan pustakawan : Seminar Kebangsaan Pustakawan Malaysia, 25-27 Ogos 2013 Availability: No items available.
	5.	E-book selection practises : moving into patron-driven acquisition / Che Zainab Abdullah and Norliya Ahmad Kassim. by Che Zainab Abdullah [author.] Norliya Ahmad Kassim [author.] Publisher: Shah Alam, Selangor : UITM Press, 2017Copyright date: ©2017 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z695.66.C514e 2017 9. Place hold

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