Crisis negotiations : managing critical incidents and hostage situations in law enforcement and corrections / Michael J. McMains, Wayman C. Mullins.

Includes bibliographical references and indexes.

Crisis management history and overview -- Crisis management : crisis response team elements -- Crisis management : goals, tasks, and skills : the REACCT model -- Crisis management : risk assessment -- Crisis management : communication in crisis negotiations -- Crisis managment : negotiating with emotionally disturbed and mentally ill individuals : recognition and guidelines -- Crisis management : negotiating with depressed and suicidal persons -- Crisis management : negotiating with special populations -- Crisis management : the extraordinary and unique : prisons, correctional facilities, and special negotiation incidents -- Crisis management : hostage dynamics -- Crisis management : managing stress and trauma.