Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors

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Publication details: New York : Haworth Hospitality Press, 2001Description: xvii, 339 p. : ill. ; 22 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN LINGKUNGAN KEDUA	PERPUSTAKAAN LINGKUNGAN KEDUA KOLEKSI AM-P. LINGKUNGAN KEDUA	-	TX911.3.M27S46 (Browse shelf(Opens below))		1	Available		00001567874

Includes bibliographical references and index

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