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	1.	Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich by Milakovich, Michael E Edition: 2nd ed. Publication details: Boca Raton, FL : Auerbach Publications, 2006 Online resources: Table of contents only Publisher description Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD31.M4354 2006. Place hold
	2.	Public administration in America / Michael E. Milakovich, George J. Gordon by Milakovich, Michael E Gordon, George J Edition: 10th ed. Publication details: Boston : Wadsworth Cengage Learning, 2009 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: JF1321.M558 2009. Place hold

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