Improving service quality : achieving high performance in the public and private sectors / Michael E. Milakovich.

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Publication details: Delray Beach, Fla. : St. Lucie Press, 1995.Description: 258 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	n	HD31.M435 (Browse shelf(Opens below))		1	Available		00000752177

Includes bibliographical references (p. 233-244) and index.

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