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	1.	Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman by Metters, Richard, 1960- King-Metters, Kathryn, 1949- Pullman, Madeleine, 1957- Publication details: Mason, OH : South-Western, 2003 Other title: Service operations management Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.M47, ... Place hold
	2.	Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman, Steve Walton. by Metters, Richard, 1960- [author.] King-Metters, Kathryn [editor.] Pullman, Madeleine [editor.] Walton, Steve [editor.] Edition: 2nd ed. Mason, OH : South-Western, 2006 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (2)Call number: HF5415.5.M595s 2006 9, ... Place hold

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