The intercultural dynamics of multicultural working / edited by Manuela Guilherme, Evelyne Glaser and Mar del Carmen M{u296E}dez Garc.

Includes bibliographical references and index.

Intercultural conflict interaction competence : from theory to practice / Stella Ting-Toomey -- National occupational standards in intercultural working : models of theory and assessment / Anne Davidson Lund and John P. O'Regan -- Training and intercultural education : the danger in'good citizenship' / Alison Phipps -- Intercultural responsibility : power and ethics in intercultural dialogue and interaction / Manuela Guilherme, Clara Keating and Daniel Hoppe -- Emotional management : expressing, interpreting and making meaning of feelings in multicultural teams / Alexandra Kaar -- Intercultural interaction : a sense-making approach / Terence Mughan and Greg O'Shea -- Communicative interaction : intercultural verbal and nonverbal interaction / Mar Luisa Pez Cado and Mar del Carmen M{u296E}dez Garc -- Ethnography : the use of observation and action research for intercultural learning / Katalin Illes -- Biography : the role of experience in intercultural learning / Mar del Carmen M{u296E}dez Garc and Mar Luisa Pez Cado -- Diversity management : negotiating representations in multicultural contexts / Clara Keating, Manuela Guilherne and Daniel Hoppe -- Working in multicultural teams / Evelyne Glaser -- Intercultural relations at the workplace / Guenther Zoels and Thomas Silbermayr -- Sharing reflections on intercultural learning / Isabel Ferreira Martins -- Intercultural education in international management / Anneli Kansanen and Leena Vohlonen -- Conclusion : Intercultural competence for professional mobility / Manuela Guilherme, Evelyne Glaser and Mar del Carmen M{u296E}dez Garc.