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	1.	Providing customer-oriented services in academic libraries / edited by Chris Pinder and Maxine Melling. by Pinder, Chris [author] Melling, Maxine [author] Publication details: London: Library Association, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: Z675.U5P89, ... Place hold
	2.	Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little by Melling, Maxine Little, Joyce Publication details: London : Facet, 2002 Online resources: Table of contents Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.B927 2002. Place hold
	3.	Supporting e-learning : a guide for library and information managers / edited by Maxine Melling by Melling, Maxine Publication details: London : Facet, 2005 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: LB1044.87.S87 2005x 9HUKM. Place hold

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