Exceptional customer service : going beyond your good service to exceed the customer's expectation / Lisa Ford, David McNair, Bill Perry

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Publication details: Holbrook, MA : Adams Media Corporation, 2001Description: xi, 203 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG SBR-P. TUN SERI LANANG (ARAS 5)	-	HF5415.5.F668 sbr (Browse shelf(Opens below))		1	Available		00001267831

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