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	1.	Customers.com : how to create a profitable business strategy for the Internet and beyond / Patricia B. Seybold with Ronni T. Marshak by Seybold, Patricia B Marshak, Ronni T Publication details: New York : Times Business, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.S49. Place hold
	2.	The customer revolution : how to thrive when customers are in control / Patricia B Seybold with Ronni T. Marshak and Jeffrey M. Lewis by Seybold, Patricia B Lewis, Jeffrey M Marshak, Ronni T Publication details: New York : Crown Business, 2001 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.S493 sbr. Place hold

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