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	1.	No cover image available How to develop effective communication skills [kit] / produced and written by Rick Brown ; directed by Bill Heitz by Brown, Rick Heitz, Bill [direction] Lucas, Robert W [writer] Series: Business skills express series [kit] Publication details: Chicago : Jack Wilson and Associates, [n.d.] Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: kit HF5548.8.B76. Place hold
	2.	Customer service : building successful skills for the twenty-first century / Robert W. Lucas by Lucas, Robert W Edition: 3rd ed. Publication details: Boston : McGraw-Hill, 2005 Online resources: Publisher description Contributor biographical information Table of contents Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.L83 2005. Place hold
	3.	People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations / Robert W. Lucas by Lucas, Robert W Publication details: New York : American Management Association, 2005 Online resources: Table of contents Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HM1166.L83. Place hold
	4.	Customer service : skills for success / Robert W. Lucas. by Lucas, Robert W Series: Connect, learn, succeed Edition: 5th ed. Publication details: New York : McGraw-Hill, 2012 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.L83 2012, ... Place hold

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