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1.
Strategic customer management : enhancing customer retention and service recovery / Patrick Low Kim Cheng by
Publication details: Singapore : BusinesscrA F T Consultancy, 2000
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.L68 sbr.

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2.
Successfully negotiating in Asia [electronic resource] / by Patrick Kim Cheng Low. by
Publication details: Berlin, Heidelberg : Springer-Verlag Berlin Heidelberg, 2010
In: Springer eBooks
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