Productivity & service quality : an essential reading for service providers / Flora Han, Debbie Leong

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Publication details: Singapore : Prentice Hall, 1996Description: xi, 186 p. : ill. ; 23 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HF5415.5.H36 (Browse shelf(Opens below))		1	Available		00001236550

Bibliography : p. 179-182

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