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Your customers' perception of quality : what it means to your bottom line and how to control it / Baboo Kureemun and Robert Fantina.
Publication details: New York : Productivity Press, 2011.Description: xxv, 199 p. : ill. ; 24 cmISBN:- 9781439845813 (acid-free paper)
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ | PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ KOLEKSI AM-P. HOSPITAL CANSELOR TUANKU MUHRIZ | - | HF5415.157.K951y 2011 9HUKM (Browse shelf(Opens below)) | 1 | Available | 00002046514 | |||
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | - | HF5415.157.K837 (Browse shelf(Opens below)) | 1 | Available | 00002081732 |
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