Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / Georgia J. Kosmoski, Dennis R. Pollack

By:

Kosmoski, Georgia J

Contributor(s):

Pollack, Dennis R

Publication details: Thousand Oaks, Calif. : Corwin Press, 2005Edition: 2nd edDescription: xiii, 152 p. ; 24 cmISBN:

141291339X (cloth)
1412913403 (pbk.)

Subject(s):

Online resources:

Table of contents

Contents:

Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	LB3011.5.K67 2005 (Browse shelf(Opens below))		1	Available		00001463644

Includes bibliographical references (p. 139-145) and index

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Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / Georgia J. Kosmoski, Dennis R. Pollack

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