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	1.	Value-driven business process management : the value-switch for lasting competitive advantage / Peter Franz ; Mathias Kirchmer. by Franz, Peter [author.] Kirchmer, Mathias, 1963- [author.] Publisher: New York : McGraw-Hill, [2012]Copyright date: ©2012 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: HF5548.2.F733 3. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5548.2.F733. Place hold
	2.	High performance through process excellence [electronic resource] : from strategy to operations / by Mathias Kirchmer. by Kirchmer, Mathias SpringerLink (Online service) Publication details: Berlin, Heidelberg : Springer-Verlag Berlin Heidelberg, 2009 In: Springer eBooks Online resources: Click here to access online Availability: No items available.

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