Handbook of service science [electronic resource] / edited by Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer.
Series: Service science. Research and innovation in the service economyPublication details: Boston, MA : Springer Science+Business Media, LLC, 2010.Description: xxvii, 758 p. : ill., digital ; 25 cmISBN:- 9781441916280 (electronic bk.)
- 9781441916273 (paper)
- 338.4 22
- HD9980.5 .H359 2010
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