Total quality service : a simplified approach to using the Baldrige Award criteria / Sheila Kessler.

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Publication details: Kuala Lumpur : Syarikat First Agency, 1995.Description: 161 p. : ill. ; 23 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN DR ABDUL LATIFF	PERPUSTAKAAN DR ABDUL LATIFF KOLEKSI AM-P. DR ABDUL LATIFF	-	HF5415.5 .K42t 1995 9 (Browse shelf(Opens below))		1	Available		00001100265
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HF5415.5.K47 (Browse shelf(Opens below))		1	Available		00000879349

Includes bibliographical references (p. 137-141) and index.

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