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Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller
Publication details: New York : Wiley, 2002Description: xv, 300 p. : ill. ; 24 cmISBN:- 0471079774 (cloth : alk. paper)
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | - | HF5415.335.J33 (Browse shelf(Opens below)) | 1 | Checked out Billed | 25/01/2016 | 00001302918 | ||
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | - | HF5415.335.J33 (Browse shelf(Opens below)) | 1 | Available | 00001302919 |
Includes bibliographical references and index
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