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	1.	Up your service! : strategies and action steps to delight your customers now! / Ron Kaufman by Kaufman, Ron Publication details: Singapore : Ron Kaufman Pte Ltd. , 2000 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.K38 sbr. Place hold
	2.	Up your service!: insights : true stories of winners and losers in the quest for superior service / Ron Kaufman by Kaufman, Ron Publication details: Singapore : Ron Kaufman Pte Ltd., 2005 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.K21u 2005 9HUKM. Place hold

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