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	1.	Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors by Kandampully, Jay Mok, Connie Sparks, Beverley A Publication details: New York : Haworth Hospitality Press, 2001 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TX911.3.M27S46. Place hold
	2.	Services management : the new paradigm in hospitality / Jay Kandampully by Kandampully, Jay Publication details: Frenchs Forest, NSW : Hospitality Press, 2002 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: TX911.3.M27K36. Place hold

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