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	1.	Service strategy : management moves for customer results / Jacques Horovitz by Horovitz, Jacques, 1947- Horovitz, Jacques, 1947-. Seven secrets of service strategy Edition: 2nd ed. Publication details: Harlow [England] : Prentice Hall/Financial Times, 2004 Online resources: Table of contents Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.H633 2004. Place hold
	2.	A dream with a deadline : turning strategy into action / Jacques Horovitz with Anne-Valerie Ohlsson-Corboz by Horovitz, Jacques, 1947- Ohlsson-Corboz, Anne-Valerie Publication details: Harlow, England : FT Prentice Hall, 2007 Online resources: Table of contents only Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD30.28.H595. Place hold

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