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	1.	Successful product design what to do and when Bill Hollins, Stuart Pugh by Hollins, Bill Pugh, Stuart Publication details: London Butterworths 1990 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS171.4.H65. Place hold
	2.	Managing service operations : design and implementation / Bill Hollins and Sadie Shinkins by Hollins, Bill Shinkins, Sadie Publication details: London : SAGE Publications, 2006 Online resources: Publisher description Table of contents only Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9980.5.H658. Place hold

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