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	1.	Handbook of customer satisfaction measurement / Nigel Hill. by Hill, Nigel, 1952- Publication details: Aldershot : Gower, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.H546. Place hold
	2.	How to measure customer satisfaction / Nigel Hill, John Brierley, and Rob MacDougall. by Hill, Nigel, 1952- Brierley, John MacDougall, Rob Publication details: Aldershot : Gower, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.H547. Place hold

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