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1.
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Business logistics, physical distribution and materials management / James L. Heskett by
Edition: 2nd ed.
Publication details: New York : Ronald Press, 1973
Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS161.H47 1973 3[00006006571].

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2.
Marketing / James L. Heskett. by
Publication details: New York : MacMillan, 1976
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.H42.

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3.
Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W. L. Hart. by
Publication details: New York : The Free Press, 1990
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.H4219, ...

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4.
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Student resource manual to accompany marketing/ James L. Heskett. by
Publication details: New York: Macmillan, 1976
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.H422.

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5.
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler by
Publication details: Boston, Mass. : Harvard Business Press, c2008
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5827.95.H478.

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