Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes

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Publication details: Milwaukee, Wis. : ASQ Quality Press, 2008Edition: 3rd edDescription: xxiii, 287 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HF5415.335.H397 2008 (Browse shelf(Opens below))		1	Available		00001567381

Includes bibliographical references (p. 275-280) and index

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