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	1.	Audience analysis a programmed approach to receiver behavior James W. Gibson, Micheal S. Hanna by Gibson, James W., 1932- Hanna, Michael S., 1939- Publication details: Englewood Cliffs, N.J. Prentice-Hall 1976 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: PN4121.G453. Place hold
	2.	Communicating in business and professional settings / Michael S. Hanna and Gerald L. Wilson by Hanna, Michael S Wilson, Gerald L Edition: 4th ed. Publication details: New York : McGraw-Hill Book, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD30.3.H36 1998. Place hold

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