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	1.	Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson by Johnson, Michael D Gustafsson, Anders Publication details: San Francisco : Jossey-Bass, 2000 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.335.J64 2000 9HUKM. Place hold
	2.	Conjoint Measurement [electronic resource] : Methods and Applications / edited by Anders Gustafsson, Andreas Herrmann, Frank Huber. by Gustafsson, Anders Herrmann, Andreas Huber, Frank SpringerLink (Online service) Edition: 4th Edition. Publication details: Berlin, Heidelberg : Springer-Verlag Berlin Heidelberg, 2007 In: Springer e-books Online resources: Click here to access online Availability: No items available.

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