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	1.	The customer connection quality for the rest of us John Geaspari by Guaspari, John Publication details: New York AMACOM 1988 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD38.G765. Place hold
	2.	I know it when I see it a modern fable about quality John Guaspari by Guaspari, John Publication details: New York AMACOM 1985 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD38.G766 n.2, ... Place hold
	3.	Theory why : in which the boss solves the riddle of quality / John Guaspari by Guaspari, John Publication details: New York : AMACOM, 1986 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD38.G767. Place hold

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