Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

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Publication details: New York : McGraw-Hill Irwin, 2013.Edition: 6th edDescription: xxvii, 642 p. : ill. ; 26 cm.cmISBN:

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Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HD9980.5.Z44 2013 (Browse shelf(Opens below))		1	Available		00002104057

Includes bibliographical references and index.

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