Service management and marketing : customer management in service competition / Christian Gronroos

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Publication details: Chichester, West Sussex, England : John Wiley & Sons, 2007Edition: 3rd edDescription: x, 483 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HD9980.5.G768 2007 (Browse shelf(Opens below))		1	Available		00001492120

Includes bibliographical references and index

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