The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland, editor

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Publication details: New York, N.Y. : McGraw-Hill, 2003Description: viii, 353 p. : ill. ; 24 cmISBN:

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Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN LINGKUNGAN KEDUA	PERPUSTAKAAN LINGKUNGAN KEDUA KOLEKSI AM-P. LINGKUNGAN KEDUA	-	HF5415.5.U437 3 (Browse shelf(Opens below))		1	Available		00001320240

Includes bibliographical references (p. 313-319) and index

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