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	1.	CRM in financial services : a practical guide to making customer relationship management work / Bryan Foss & Merlin Stone by Foss, Bryan Stone, Merlin, 1948- Publication details: London : Kogan Page, 2002 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HG173.F675. Place hold
	2.	The customer management scorecard : managing CRM for profit / Neil Woodcocks, Merlin Stone, Bryan Foss by Foss, Bryan Stone, Merlin, 1948- Foss, Bryan Publication details: London : Kogan Page, 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.F677. Place hold

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